RETURNS AND EXCHANGES
At GENERATION, we want you to be delighted every time you shop with us. Because we believe in giving you the best customer experience, we personally check every time we ship to you and are always available for you in case you face any issues with the order you received.
Merchandise exchanges can be made using any of the following methods. Please review the information below to determine which type of exchange will work best for you.
TO MAKE AN EXCHANGE ONLINE FOR PAKISTAN
Styles bought online can be exchanged online for a different size or a different color if the original item was wrongfully shipped (a wrong size, wrong silhouette or wrong color) to you or you are dissatisfied with your purchase. We’re very flexible about our returns/exchange, provided that
- product is unused
- the price label is not removed
- you have the purchase invoice and
- the return is reported within 24 hours of receiving the order.
You can either have your style(s) exchanged at your nearest GENERATION store or if there’s none in your city, please ship the article to our warehouse. Items purchased in stores can be exchanged at any store nationwide.
In case the item is no longer available exchange can be made with a different item at the current price of the item. In case of a refund, the item will be refunded at the current price of the item after having its condition investigated by the brand.
TO MAKE AN EXCHANGE ONLINE FOR INTERNATIONAL ORDERS
While do not exchange orders shipped internationally, we will refund items that have been wrongfully delivered in terms of size, color or silhouette for its amount or the customer can apply for free shipping for the next order. There will be no refund on shipping charges.
IMPORTANT INFORMATION FOR EXCHANGES
You can always return items if they are defective or sent incorrectly. Please know that you must provide us a written record of the reason for return or exchange within 24 hours of receiving the item. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchange. Items will be exchanged at current prevailing price.
All merchandise shipped in defected condition may be returned to GENERATION’s online store. Under normal circumstances, a request for refund should be placed within 24 hours of receiving the order with proof of defect. For refunds within Pakistan, the defected merchandise should be dispatched by the customer. Please note that the item must be in original packing and with original receipt.
For all refund requests (for debit/credit cards or coupon codes in the case of Cash on Delivery) due to defected products and/or wrong shipments, GENERATION will issue one of the following to the customer:
a. A full refund of the dress as online store credit in the form of a promotional coupon. The customer may buy any new item from the store and apply the promotion discount to avail their credit.
b. Free shipping for the next order placed.
Please note that no cash refunds will be made.
Most returns will process in approximately 2–3 weeks after the complaint has been forwarded. Additional processing delays may occur.
In cases where the item is out of stock or the order has been cancelled, a refund will then be credited back to your original method of payment. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
Items bought on sale cannot be exchanged and refunded. Items shipped wrongfully in sale and/or defected items sold on sale will be refunded.